Damaged/defective product
A free replacement or a refund will be offered if the problem is reported to the Printify.me support email indicated in your order confirmation email within 30 days of product delivery, along with the required photo proof.
Returns/exchanges
Since products are only printed once ordered, returns and exchanges are not supported.
If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.
Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.
Refunds are issued to your Printify account balance. We will
withdraw this amount to transfer it back to the original payment method. If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes. Please note that Sunday Runs and Printify will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, a partial refund will be issued.
In case you received an incorrect or faulty product, please get in touch with our team within 30 days of product delivery, and we will be happy to arrange a free replacement.
Please note that a free replacement is not offered in these cases:
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Lost orders with an incorrect delivery address provided by your customer
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Products that were received as requested; however, you wish to have another size/color instead
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Garments with a minor size deviation from the size guide measurements (below 1″)
Lost packages
In case the package has been lost, the first thing to do is to check whether the submitted address is 100% accurate. Even a single missing letter or number can cause a delivery failure.
If the address is correct, please make sure to contact the local post office (or advise the customer to do so). Occasionally, we see that upon arriving at the destination city, the package is stored at the local post office and the recipient has to collect the package from there.
After both of these steps have been completed, please reach out to our Support team by clicking on the chat bubble. We will investigate it further and offer a free replacement if we determine that there was no error on your (or your customer’s) part.
